Return Policy /

We offer a conditional 100% money-back guarantee for our products within the first 30 days of purchase.

Eligibility for Returns

Returns are accepted under specific conditions where the product fails to operate within its supported environments, and such failure cannot be resolved. To initiate a return, proof of the issue, such as a screenshot of the error and details of the operating platform, must be provided.

Conditions Not Covered

• The return policy is not intended to be a trial period. We provide sample downloads and product previews for evaluation before purchase.
• Customers are responsible for ensuring they receive emails containing download links and passwords, including checking junk/spam folders. Order confirmation emails are not required to download your order. You can log in here to retrieve your order. Emails can be resent to an alternate email address.
• It is the customer's responsibility to carefully read product descriptions and system requirements before purchasing. Misunderstandings or failure to follow instructions do not qualify for returns.
• Our products come with free customer support. Contact our support team for assistance with any issues. Most issues are resolved in a single phone call or email.

Technical Requirements and Use

• Customers must follow the provided login, download, installation, and setup instructions. We offer extensive troubleshooting support; however, issues resulting from the customer's system or software are not eligible for returns.
• The Proposal Kit software, including the Proposal Pack Wizard, is designed for specific platforms. Incompatibility due to platform limitations does not qualify for a return.

Limitations on Returns

• Products may only be returned by the original purchaser and are non-returnable if shared or used during business.
• Bulk orders (3 or more products) and custom services are not eligible for returns.
• Services and products purchased with consulting services are final sales.
• Returns for technical failures are subject to verification and approval.

Product Swaps

Suppose another product better meets your needs. In that case, you may swap your purchase for another product within the same category, such as a design theme pack for another design theme pack or a single template for an alternate single template. Subsequent returns are not accepted if a swap is made.

Processing Returns

Return requests must be processed by phone during regular business hours. We reserve the right to refuse returns deemed an abuse of these policies.

Policy Agreement

This return policy is detailed on our website and included in the click-wrap agreement during software installation. It is the sole recognized return policy of Proposal Kit, Inc.

Fraudulent Activity

Proposal Kit, Inc. does not tolerate illegal or fraudulent activity. All materials are registered with the U.S. Copyright Office, and we will take appropriate action in fraud cases.