My Order - Product Download and Upgrade Form /

You get credit for up to 50% off the Proposal Kit Professional. Submit the form, and it will give you the download links and instructions based on your past order details. This is how you upgrade your Novice Edition Wizard software to the Expert Edition. If you have a unique situation that the form doesn't work for, contact us for assistance.

The upgrade form will look up what product(s) and upgrade plan you have and your upgrading details. Submit the form, and it will take care of the rest. These prices are for upgrading an old version of a product to the current version of the same product.

If you have a 1-Year Product Upgrade Plan, you can download any new minor updates or major upgrades at no cost for one year from the date of purchase.

Otherwise, you will fall under the standard upgrade policy. If your last order number was within six months of the product being upgraded, you are eligible for a free upgrade.

Submit the upgrade form to determine your eligibility for a free upgrade or a discounted paid upgrade. We also sometimes offer special offers for free upgrades—submit the form to find out what specials may be available.

We do not maintain old copies of past versions of any products. Your original download emails included notice to make backup copies on external media for safekeeping if you have to redownload.

If you recently purchased this year's version, you can redownload it again at no extra cost. If you have bought it in the past and there is a new version available, you can upgrade to the latest version and get even more material than you had in the past.

If you are still covered by an upgrade support plan, you can download the current version of the product without having to pay for the upgrade. Submit the form, and it will look up your plan and either give you the download instructions or paid upgrade instructions.

Use the upgrade form, which will take care of redownloading or upgrading depending on your product version. Since computer crashes can result in unexpectedly upgrading an outdated product, submit the form to see what special offers for free upgrades may be available.

You will be given a discount code. Then, place a new order for the same product and enter the discount code in the "Referral/Upgrade Code" field on the first page of the order form.

Please check your total before finishing your order to ensure that the discount code was entered correctly and matches the product in the shopping cart.

Enter the Order Number you were given when you placed your order. Also, enter the name and email address under which the order was placed. This is the same email address your order confirmation was sent to. Look in your email archives for an email with the subject header that includes "Proposal Kit Order Confirmation and Receipt." Your Order Number will be located at the head of that email message.

If you cannot find your order number, submit the form with the rest of the information so you can look it up. If it still cannot be located, include enough information, such as your name, zip code, and company, and click the lost order number button to contact us for assistance.

If your original order email address is no longer in use, enter a new email address to send to. You must still put your original order email address in the first field to find and validate your original order.

If you are still waiting for our emails, contact your hosting company for assistance and check your filtered junk email first. The most common reasons for not getting our emails are that they are junked by your personal SPAM filters, junked by your ISP before they reach your computer, or you mistyped your email address in our order form.

Emails may also be delayed due to factors outside our control. In most cases, delayed emails should arrive within an hour. In this case, you can use an alternate email address that is not on the same web server as your original email address.

This form sends the download emails the moment you click the submit button. Usually, you should have the emails right away. If you are not getting any download emails, they are blocked by your email server before they get to your inbox or junk mail folder. Try using an alternate email address if you are having email delivery problems. If you still cannot receive any download emails, contact us for assistance.